A malfunction never comes at the right time. When a thermal, air, or emission-reduction installation unexpectedly fails, every minute counts. A fast and targeted intervention limits the impact on your production and helps prevent downtime.
The Callens Group’s 24/7 service department is on call day and night to solve malfunctions quickly and efficiently. Our specialized technicians get your installation ready to restart in the shortest possible time through remote support and on-site interventions.
Remote support during office hours and interventions around the clock, 24/7.
What does the Callens Group’s 24/7 service involve?
A fast intervention starts with an accurate diagnosis. That is why our service department first analyzes every malfunction over the phone. When the problem can be solved remotely, our specialists walk your operators through the issue or log in through remote support. If an on-site intervention is needed, we will dispatch a service technician in accordance with the terms of your service contract.
With more than 60 years of experience in industrial thermal, air, and emission-reduction installations, we can quickly determine the right priorities. This keeps downtime to a minimum and ensures that your plant will be operational again before you know it.
What can you expect in practice?
When you rely on our 24/7 service department, you can count on a structured and targeted approach:
Telephone support from experienced service specialists within 10 minutes.
Fast analysis of the malfunction and initial technical support.
Remote support during office hours within 30 minutes if your installation is set up for it.
On-site interventions by specialized service technicians in accordance with the provisions of your service contract.
Targeted repairs to get your installation operational again as quickly as possible.
Technical advice to help prevent similar malfunctions in the future.
Want to know which service formula suits your company?
When an installation fails, you mainly want one thing: to get back into production as quickly as possible. With our specialized service department, you can rely on fast diagnosis, targeted interventions, and technical expertise that limits the impact of malfunctions.
Fast diagnosis, targeted intervention
Contactable day and night
Minimal downtime
Looking for a reliable service partner you can rely on 24/7?
Do not let an unexpected malfunction turn into prolonged production downtime. Discover how we can support the performance of your installation.
“When industrial production comes to a halt, speed is invaluable only if it comes with experience, diagnostic strength, and knowledge of the installation.”
Questions? We have the answers.
Yes, but currently only in the Netherlands through our local subsidiary Jonker. Jonker is certified to analyze and treat water from water-treatment systems for optimal operation.
A malfunction often results from wear or small deviations that have been present for some time. Preventive maintenance helps detect these issues early, preventing unexpected downtime, higher repair costs, and production loss. At the same time, the safety, energy efficiency, and service life of your installation remain optimally protected.
Callens Group aligns maintenance work with your production planning as much as possible to limit the impact on your operations. Where possible, we schedule maintenance during planned shutdowns or carry out the work in phases.
During a maintenance visit, our technicians inspect the mechanical, electrical, and control components of your installation. Depending on the application, we perform inspections, measurements, adjustments, and preventive replacements. Afterward, you receive an overview of the work performed, findings, and any recommendations.
Callens Group maintains industrial thermal, air, and emission-reduction installations. These include steam boilers, hot-water systems, thermal-oil systems, air-handling units, ventilation and extraction systems, heat pumps, CHP units, flue-gas recirculation systems, and other industrial process installations.
The ideal maintenance frequency depends on several factors, such as the type of installation, operating hours, the load of the production process, and applicable legislation. During a technical analysis, Callens Group works with you to define a maintenance schedule tailored to your installation and production environment.
