Callens is responsible for the processing of personal data as defined in this Privacy Statement.
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Personal data processed by us
Callens processes your personal data because you are making use of our services and/or because you have provided this data to us directly.
We process the following personal data:
- Surname and first name
- Address details
- E-mail address
- IP address
- Other personal data that you actively provide to us by creating a profile on this website, through your correspondence with us and on the telephone
- Location data
- Data concerning your activities on our website
- Data concerning your surfing behaviour across a diversity of websites (e.g. because your company is part of an advertising network)
Special and/or sensitive data processed by us
We have no intention of collecting data concerning website visitors below the age of 16, whether through our website and/or through our services, unless they have obtained the prior consent of their parents or guardians. It is, however, not possible for us to determine if a visitor is older than 16. We recommend that parents are involved with the online activities of their children with a view to preventing data about children being collected without parental permission. If you are certain that we have collected personal data from a minor without your permission, please contact us via email@example.com and we will delete this information.
Purpose and objective for which we process personal data
Callens processes your personal data for the following objectives:
- To telephone or email you if this is necessary for the provision of our services;
- To inform you about any changes in our products or services;
- To deliver goods or provide services to you.
- Callens analyses your behaviour on the website in order to improve the website and align our offering of products and services to your preferences.
- Callens tracks your surfing behaviour across various websites to enable us to better tailor our products and services to your needs.
Callens processes your personal data based on one of the following principles:
- Legitimate interest
Callens will not retain your personal data for any longer than strictly needed to achieve the goals for which the data was collected.
Sharing personal data with third parties
Callens will not sell your data to third parties and will share this only if this is necessary for the execution of our agreement with you or to satisfy a statutory obligation. We conclude a data processing agreement with the companies that process your data on our behalf to ensure an equivalent level of security and confidentiality with regard to your data. Callens will remain the responsible party (the controller) for this processing.
Cookies or comparable technology used by us
Callens uses exclusively technical, functional and analytic cookies that do not in any way constitute a breach of your privacy.
A cookie is a tiny text fragment that is stored onto your computer, tablet or smartphone during your first visit to this website. The cookies we use are necessary for the technical operation of our website and to enhance its user-friendliness. They ensure that the website functions properly and remember data such as your preferred settings. Cookies also enable us to optimize our website. You can reject cookies by adjusting the settings of your internet browser in such a way that it will no longer store cookies. In addition to this, you can also delete all information that has been stored previously via the settings of your browser.
Editing, updating and deleting data
You have the right to consult, correct or delete your personal data. Additionally, you have the right to withdraw your permission, if applicable, for the processing of your data or to object to the processing of your data by Callens and you have the right to have your data transferred to third parties. This means that you can ask us to send the personal data belonging to you and which is retained by us in a computer file to another organization referred to by you.
You can send a request for the correction, deletion, or transfer of your personal data, or a request to revoke your consent, or your objection to the processing of your personal data to firstname.lastname@example.org.
To be certain that the request for correction or deletion was indeed made by you, we ask that you accompany your request with a copy of your identity document. Please black out the photograph in this copy to protect your privacy. We will respond to your request as soon as possible and always within four weeks.
How we secure personal data
Callens takes the protection of your data seriously and takes suitable measures to prevent misuse, loss, unauthorized access, undesired disclosure and unauthorized modification. If you have the impression that your data may nevertheless not be properly secured or there is an indication of misuse, please contact our customer service or send an email to email@example.com.